Refunds & Returns

At E3Live Superfoods, we’re committed to delivering premium-quality products and exceptional customer care. This Refunds & Returns Policy aligns with Australian Consumer Law and reflects the nature of our perishable and health-related products.

Return Policy

Due to the perishable and temperature-sensitive nature of our products, we are unable to accept returns or provide refunds for change of mind once an order has been dispatched. This includes frozen products, nutritional supplements, and consumable goods.

Please ensure you review your order carefully before checkout.

You are entitled to a refund, replacement, or other remedy under Australian Consumer Law if your product:

  • Is faulty or defective

  • Is not of acceptable quality

  • Differs significantly from its description

  • Is unfit for its intended purpose

If you believe your product meets any of the above conditions, please notify us within 48 hours of receiving your order so we can resolve the issue promptly.

📧 Contact us at info@e3live.com.au
Include your order number, a description of the issue, and photos (where applicable).

Damaged, Incorrect, or Defective Items

We take great care in packaging your order. However, if your product arrives damaged, incorrect, or defective:

  1. Contact us within 48 hours of delivery.

  2. Provide clear photos of the product, packaging, and shipping label.

  3. Retain the product (store frozen if applicable) while we assess the issue.

We will work with you to provide a replacement, refund, or appropriate remedy in line with Australian Consumer Law.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Perishable or temperature-sensitive products (including frozen liquids, powders, and capsules)

  • Opened or used products

  • Sale or clearance items

  • Gift cards

This policy ensures the highest standards of product safety for all customers.

Refunds

Once approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your financial institution to process the refund.

If you haven’t received your refund within 15 business days of approval, please contact us at info@e3live.com.au.

Questions?

If you have any questions or concerns about your order, please reach out to our team at info@e3live.com.au.